Grievance redressal
How to raise a complaint about a bill payment, who handles it, and where to go if you are not satisfied.
Before you write
Keep your Bharat Connect reference number, the biller name, the customer number, the amount and the date of payment ready. They let us trace the payment quickly.
Levels
| Level | Who | How |
|---|---|---|
| 1. Raise a complaint | Qubera support | From the payment receipt in the app, or by email to abhay@qubera.club. Your complaint is registered on Bharat Connect's complaint system and you get a complaint ID. |
| 2. Escalate | Grievance officer: Abhay Arya, Co-founder and Grievance Officer | Email abhay@qubera.club if the complaint is not resolved in time or you disagree with the answer. Quote your complaint ID. |
| 3. Bharat Connect | NPCI Bharat BillPay Limited | Track or escalate the complaint on Bharat Connect using your reference number or complaint ID. |
| 4. RBI Ombudsman | Reserve Bank of India | If you get no reply within 30 days, or are not satisfied with it, you can complain under the RBI Integrated Ombudsman Scheme at cms.rbi.org.in. |
What we commit to
- We acknowledge every complaint by email or SMS within one working day.
- We resolve it within the timelines Bharat Connect sets for that type of complaint.
- If money is due back to you, it goes to the same account it came from.
Grievance officer: Abhay Arya, Qubera Technologies Private Limited, 38 F, 1st Ashwini Layout, 2nd Main, Egipura, Viveknagar, Bangalore South, Karnataka 560047, India. Email abhay@qubera.club. Working days, 10:00 to 18:00 IST.