Refunds and cancellations
What happens to your money when a bill payment fails, is pending, or was paid by mistake.
| Situation | What happens |
|---|---|
| Payment failed and money was not debited | Nothing to refund. You can try again. |
| Money was debited but the payment failed | The amount is reversed automatically to the same account, card or UPI ID, within the timelines set by Bharat Connect and your bank. You do not need to ask. |
| Payment is pending | We check the status with Bharat Connect. It ends as either successful (paid to the biller) or failed (reversed to you). We show the final status on your receipt. |
| Payment succeeded | The money has reached the biller, so Qubera cannot cancel or refund it. Any refund or adjustment of a successful payment is decided by the biller. We will help you raise it using the reference number. |
| Paid to the wrong customer number | Raise a complaint with the reference number. We will take it up with the biller through Bharat Connect, but recovery depends on the biller. |
| Charged a fee for a failed payment | Any fee charged on a failed payment is reversed with the amount. |
Cancelling a payment
A bill payment cannot be cancelled once you confirm it, because it is sent to the biller straight away. Check the biller and amount on the confirmation screen before you pay.
Autopay
If you set up autopay for a bill, you can pause or cancel it at any time before the next payment date from the app or from your UPI app.
Need help
Write to abhay@qubera.club with your Bharat Connect reference number, or follow the steps in our grievance redressal policy.